Blog | Municipal website accessibility

The Hidden Accessibility Risk of Third-Party Tools in Website Redesigns

Why Third-Party Accessibility Tools Can Undermine Even the Best Intentions When municipalities and public-serving organizations invest in a website redesign, accessibility is often front of mind. Leaders ask the right questions. Teams reference standards. Vendors confirm compliance. And yet, months after launch, accessibility issues still surface. The reason is rarely the website itself. More often, the barriers appear inside the third-party accessibility tools connected to it. Accessibility Is No Longer Just a Website Issue Modern websites are not simply collections of pages. They are service platforms. Residents use them to: Submit service requests Register for programs Book facilities Make… Read More